See How It Works
From the moment reception opens to the moment the last file closes — one ordinary, busy day. The people are illustrative. The day shows where AUREXIS Conveyancing is heading: steps marked Not in the pilot yet are planned, not built. Everything else is in the version founding firms use.
Everyone works off the same system
Six people run this small Taiping practice. AUREXIS Conveyancing gives each of them one clear surface — and one shared source of truth.
Captures every enquiry, from any channel.
Runs a file that tells him what to do next.
Advice & approvals, with the rules it holds already checked.
Trust money kept safe and always balanced.
Oversight of the whole practice at a glance.
Visibility into their own matter, without phoning in. (Not in the pilot yet.)
The day
Three enquiries already waiting — a WhatsApp, a website form, a missed call — plus a walk-in. Nadia captures each the same way, whatever the channel. As she types a returning client's IC, AUREXIS Conveyancing recognises him: “Appears in 2 previous matters.” No stranger to re-enter.
AUREXIS Conveyancing checks each enquiry against every client and matter held in it. (The firm's own conflict procedures still apply.) One couple: clear. One seller: flagged — the firm already acts for the buyer on that very sale. AUREXIS Conveyancing won't let it become a file, and records the reason. The nightmare caught at the door.
A quotation on the standard scale fee, an engagement letter out, the deposit received into the client account — separate from the firm's own money from the first ringgit. Only now does AUREXIS Conveyancing open the file. Never on a hope; when it opens, it opens clean.
Not a blank folder — each live file shows what it needs next. Order the title search here; issue the SPA there; and every file shows its next step and the date it's due. Ravi never has to ask “what do I do on this one?”. The file already knows.
No guesswork, no reliance on memory — and the file will not complete until the consent is in. One less thing left to memory.
A refinancing has been waiting on the bank's loan documents. It's now flagged overdue — the deadline passed. Ravi didn't have to remember; the file surfaced it. Across the whole practice, nothing waits silently.
Partly in the pilot Estimates and a draft completion statement are in the pilot; trust money stays in your firm's accounts system.
Everything must line up at once. AUREXIS Conveyancing assembles the completion — the seller's loan redeemed, the transfer to the buyer, the buyer's new charge — together, in order, all-or-nothing. The statement balances to the sen. Because it's trust money, two people release it: one records, one approves. The transfer is submitted for registration.
When the register confirms the dealing, AUREXIS Conveyancing reconciles the file against the official record. AUREXIS Conveyancing never pretends to be the register — it prepares, submits, and checks reality against its own file.
The Lees' purchase completes and closes. In their client portal they see it for themselves: Completed. They never had to phone to ask “is it done yet?”. The file is put to rest — the client is not.
Not “150 open matters” — his practice: clients, active and completed files, cashflow balanced, one file properly held for consent, one bank being chased, a healthy pipeline, a growing client base. The whole business at a glance, nothing hidden.
What it's like
5:30 PM · Why the firm exists
The Lees — the young couple who walked in weeks ago, anxious, buying their very first home — have sent their cousin. No one asked them to.
They did it because, the whole way through, they always knew where their matter stood, their money was safe, and nothing was ever missed. They felt looked after.
Tomorrow at 8:30, that cousin's enquiry will be waiting when Nadia opens reception — and the day begins again, warmer this time, on trust already earned.
A firm doesn't grow on the files it closes.
It grows on the clients who come back — and the ones they bring.
This is the payoff every other step is for. Everything else is mechanics — this is the business.
Every client matters.
Because every happy client brings the next one.